New / Annual Client Form & Hospital Policies

    ​We ask that this form be updated annually to keep our records current.
                                                             Our appointment policy
    Please arrive on-time to your scheduled appointment. Late arrivals cause schedule delays for those patients who arrive promptly at their appointment time. Late arrivals will be worked into the schedule if time allows, a Late Appointment fee may be charged.  If you are significantly delayed, you may be asked to reschedule your appointment to another day or on a walk in basis.

                                                    Cancellation Policy/No Show Policy
    We understand there may be times when you miss an appointment due to emergencies or obligations with work or family.  Nevertheless, we encourage you to call at least 24 hours prior to your appointment to cancel. EACH TIME A PATIENT MISSES AN APPOINTMENT WITHOUT PROPER NOTICE, ANOTHER IS PREVENTED FROM RECEIVING CARE. 
    Therefore, EAST-WEST ANIMAL HOSPITAL reserves the right to charge a fee of $60.00 for a missed appointment without prior notice of 24 hours.  This fee will be payable by statement or at your next scheduled visit. 
    • This also applies to appointments being rescheduled 3 or more times. 
    • Appointments for specialty services may required payment prior to scheduled service.
    As a courtesy, we agree to confirm your appointment to your primary phone number from one to three days before your scheduled appointment. When you give us a 24 hour notice, your reserved time can be made available to another patient.

    Thank you for understanding the value of our cancellation policy and forms fee policy to each of our patients.

                                                              Payment Policy
    We will gladly prepare a written treatment plan of services.  All professional fees are due at the time of services are rendered.  In cases of extreme medical or surgical procedures where payment in full may be difficult at discharge, we accept major credit cards, or can establish a payment arrangement through CareCredit or ScratchPay in advance of treatment.
    By submitting this form, you agree to abide by the appointment, cancellation, and payment policies. ​
Thank you for completing this form to keep our records current!