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  • ​Please ensure that you reply to any e-mails with necessary forms.
  • ​Please ensure you have with you:
          pet (on a leash or in a carrier)                               cell phone
  •           any samples from your pet (pee, poop)                 medications list
          and a form of payment with you when you come for your appointment

Concierge Service for your Appointment 

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  • ​​Pull into one of our designated parking spots that are numbered
  • Call the hospital 813-948-6534 to let us know you have arrived.  Please give the spot number you are parked in along with a description of your vehicle. 
  • Please wait in your vehicle until one of our team members comes to get your pet.
  • You can link to our East-West Guest wi-fi in the parking lot with password eastwest.
  • Let the team member know of any concerns and let them take your pet into the hospital for examination or treatment while you wait.
  • We will call you during the appointment with examine findings and recommendations for treatment.
  • If you like we can teleconference over Google Meet during the appointment.  We will email you a code and link to join.  
  • We can take your payment curbside when we return your pet or over the phone.
  • If paying with cash, let us know ahead so we can bring out change, or can leave the credit on account for future use.
  • Your receipt will be emailed to you and the Doctor's discharge instructions will also be emailed later in the day.